If you have recieved an item that is damaged, defective or incorrect, please contact our Customer Services team to discuss this further, prior to returning your goods.
Please note that you may be asked to provide a photograph of the damaged/defective/incorrect items.
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged, defective or incorrect, we will refund the delivery charges incurred in sending the item to you. New Era Cap Company Ltd will only send you a replacement or provide a refund for a damaged, defective or incorrect item once our customer services rep has received proof of fault.
In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Can’t find what you’re looking for? See our FAQ’s:
How do I return something?
Can I return to a store?
How long will it take to process my refund?
It’s past the return policy, what happens now?