RETURNS INFORMATION

[PREFERRED METHOD] You can easily send back your return by ReBOUND. (Restrictions apply*)

1. Click here to register a return.
2. Enter your information and order number.
3. Select your choice of return method and send off.
4.Track your return by entering your tracking number or order number at https://neweracap.intelligentreturns.net/tracking

*This method is not available for Norway, Switzerland, Serbia, Bosnia & Herzegovina, Albania, Belarus, Andorra, Jersey, Moldova, Guernsey, Montenegro, Monaco, San Marino, Gibraltar, Liechtenstein and Isle of Man. 

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[ALTERNATIVE METHOD] You can also complete the Returns Form included with your shipment, send this with your purchase, in its original packaging, using the Return Address Label provided, to our warehouse at the below address.

Returns Address:
XPOLogistics
Achtseweg Noord 25
5651 GG
Eindhoven NL

All UK Royal Mail returns now need to complete a customs declarations form (CN22 or CN23) for gifts and goods sent abroad. Items sent without a customs declaration (CN22 or CN23) or an incorrectly or partially completed declaration may be delayed or returned to sender. Please note this does not apply to ReBound returns.

For Tracked & Signed returns please complete a CN22A form here.
For Standard and Economy returns please complete a CN22B form here.
For returns over the value of £270 please complete a CN23 form here.

*When returning your item to us, please ensure that you use a tracked service or retain a proof of postage so that we can guarantee you will receive your refund even if your item gets lost along the way.

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Can’t find what you’re looking for? See our FAQ’s:
Can I return to a store?
How long will it take to process my refund?
What do I do if my item is damaged, defective or incorrect?
It’s past the return policy, what happens now?